State Farm® Insurance Agent Matt Pelz
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Amanda Mayhle
July 24, 2024
"Matt is the best!"
"Thank you, Amanda. We strive to be the best and serve our customers in their times of need. I appreciate the review. Thank you! "
Thomas Shrader
July 17, 2023
"Matt has been extremely helpful in sorting out some insurance issues my daughter has had recently. He was able to figure things out and help us when seemingly no one else could and we will always be thankful to him for that. He's a great guy and he's really come through for us so if you're looking for an insurance agent, look no further. Thanks Matt. -Tom and Genny S."
"Tom, Thank you for the kind review! It is a pleasure to assist whenever I can. Thank you for being a State Farm customer and thank you very much for choosing to do business with my agency. "
Jon Strickland
January 28, 2023
"It is 5:47 pm on a Friday night and the staff is still there making sure I have coverage on my new motorcycle. I love State Farm and especially this office. Great job Cara 👏"
"Jon, thank you for taking the time to leave this review! Your business is appreciated as well as your feedback! My team works hard and they care about making sure folks get their concerns addressed. Enjoy your new ride and please be safe! "
Jerrie Cottrell
January 7, 2023
"Very easy to work with"
"Hi Jerrie! Thank you for the nice review! I appreciate you taking the time out of your day to share your thoughts here about my agency. We appreciate your business and looking forward to working with you in the future! Have a wonderful rest of your week!"
Kim
December 20, 2022
"whatever computer system they use to review policies, post payments needs major updating. I set up an online, paperless account early on so I can track payments, bills, print insurance cards. I don't know what happened after 6 months, I could not view any bill or payment online. We'd get a refund, then a bill. This forced me to contact the office staff for help. Sometimes in person or email (Cara, nice), sometimes on phone (Sean/Shawn). What pushed me over the edge and changed agents was what Sean/Shawn said to me on the phone when asked what is the total auto premium for 6months and he said "if you have a computer, you can look it up." Perhaps Sean/Shawn needs more customer service training."
"Kim, I am sorry to see that this experience caused you to leave my agency. I appreciate your feedback and will be reviewing the incident. If you would like to discuss what happened in more detail please feel free to contact me either by phone or email. Your business is appreciated and, though rare, if a customer had a bad experience in my agency, I want to make sure I am aware of it and take the steps I can in order to rectify the problem. I hope your day sees you well. "
Debbie Cross
September 9, 2022
"April was very helpful and made switching our insurance to State Farm very easy. I would recommend her to my family and friends. She is a rock star. I will be recommending her to others."
james kuhn
June 5, 2022
"April was very helpful finding the right insurance for me. She sent me manyoptions that I could pursue for coverage for my vehicle. I look forward to no that my insurance needs are going to be always taken care off. Thank you April for all your help :)"
"James, thank you for the five star review! April is a valued member of my team and she always gives her best in providing the best options available for our customers. I am glad you feel secure in the products you selected from State Farm and that April was such a great resource for you. I hope you'll stop in soon sometime for visit!"
Joette Tomblin
April 23, 2022
"I have felt super lucky to have called Matt Pelz. I initially reached out because as a business manager starting several businesses, I had complex insurance questions. This guy has been the GREATEST help! He has answered all of my questions, explained insurance in such a simple easy to understand manner, and has reached out to help me in so many ways! Matt has excellent follow up and follow through. He is efficient, kind, easy to talk to, friendly, caring.... I met Matt in person at one of our properties and he ended up spending his time helping us with a little project we were working on. It was so helpful and nice of him to stick around and offer his friendly smile and service to me. He is a gem and truly wants to help others. Whatever insurance needs you have, he's my recommended top choice!!"
"Joette, I really appreciate the kind review. It has been a pleasure getting to know you and the businesses you represent. I am looking forward to working with you more in the future. Let me know if you need me to help move that sign again! :)"
Zero Cool
April 19, 2022
"Matt and his staff, especially April, have and continue to be super helpful. I had been with another State Farm agent and they had messed up my accounts, business and personal, pretty badly. I was about done with State Farm as a company. Matt asked me to give them a chance. Quickly things were fixed and I was paying less for better coverage. They are quick to respond when I reach out and happy to adjust coverages as life and my business change. Thanks"
"Dear Zero, Thank you for the kind review and taking the time to recognize April! I am grateful you gave us a chance to show you how great your insurance experience can be with State Farm. One of the reasons I picked State Farm as the company I wanted to represent is because I know the value of having decent coverage, at an affordable price, and a local point of contact with someone who is going to care about your situation. I feel State Farm backs up its promises and through their agency force can go above an beyond in ensuring customers are getting the attention they deserve. Again, thank you for the review and for remaining a valued customer. I hope your day sees you well. Matt"
Abigail Douglas
March 16, 2022
"I previously worked with American Family Insurance and had my policy with them. After moving on to an inventory management position with a local company, my employee discount dropped off and I was very aware that I was paying more than I probably should for my home and auto (AmFam is often a bit pricier if you are under 30 and/or single). A friend and former coworker, Cara Hathaway, had been working with Matt's agency in Idaho, so I had her run me some quotes. She was fast, responsive, and detailed. The final policies I put into effect matched or exceeded my coverage, but still saved me money. I am of the firm belief that I never want to use my insurance, but if I need to, I want it to have me covered! I believe State Farm is a solid company, and having worked with Cara previously, I feel comfortable knowing that she'll make sure I am properly set up so that I am covered should the worst happen. Probably best of all was the whole process took maybe a few days (even with my questions and revisions), so I can continue on with my crazy schedule without needing to think about my insurance. TLDR; It was less expensive, more coverage, and a fantastic experience. I would make the switch again and recommend this agency. :)"
"Thank you Abigail, we appreciate the feedback on your experience in our office. Our knowledgeable staff is here to help with all of your insurance needs and questions. Welcome to Matt Pelz State Farm."
Stevie Vezzoni
March 16, 2022
"Quick professional service! Cara H. was able to give me higher coverages for $100/mo less on my auto policy! Highly recommend!"
"Thank you Stevie, our office was happy to help you save some money and get you the coverage you need."
Crystal Iacob
December 23, 2021
"very pleasant"
"Thank you Crystal. Our staff is always here to make your experience a pleasant one."
Sharice “Shari,Odins mom” Wants peace
November 3, 2021
"Got great rates!"
"Thank you Sharice for trusting our office for your insurance needs."
Tom Rakes
August 18, 2021
"Great experience, Matt has been great as my insurance agent for all my insurance."
Richard Torres
July 9, 2021
"Professional staff great service and a price you can't beat"
"Thank you Richard, for your recent review. I appreciate you taking the time post your comments regarding my agency."
Sarah Howard
May 6, 2021
"Go see Austin Moyer!!! He saved us a TON on our homeowners, auto AND an RV!!! Very professional and knowledgeable!! Highly recommended!"
"Sarah. Thank you for the kind review. Austin works hard and cares about providing a quality experience for our customers. I appreciate you being a part of the State Farm neighborhood!"
Bonny Maronna
April 16, 2021
"This is the best insurance agency. Matt and Austin"
"Thank you for the nice review, Bonny! You and Charles have always been a pleasure to work with. I hope you guys have a great 2021 and we will look forward to our next chance to sit down with you and review your policies!"
Meg Penera
March 17, 2021
"Very friendly and helpful!"
"Megan. Thank you for the nice review! One of our goals is to make sure a customer's experience with my agency is consistent throughout their tenor with us. From beginning to end. I am glad to see that our business relationship has continued to produce the quality experience you have come to expect from us. I look forward to our next encounter. Thanks again for taking the time to comment here on our review page!"
Kayla Whitham
January 21, 2021
"I have had all of my policies with Matt’s office for 2.5 years now! I have never had a more respectful, hardworking, and reliable agent for my insurance! He made sure I fully understood the purpose and importance of having insurance and the proper coverage for my family! Insurance is more than just being legal to drive and in the event of an accident! It’s making sure those you love aren’t suffering as well. I was under insured before and that meant, had I been involved in an accident or had a catastrophic event, I would lose everything to cover the cost! Not only are my vehicles properly covered, but my home, my children and now FINALLY, myself! Matt has been AMAZING at helping to get my life insurance going! 2.5 years of working hard with my medical team as well as with Matt’s help and guidance and dedication, I have the coverage needed to FULLY protect my family and our future! I never even knew about life insurance and what exactly it was for until I met Matt! I very HIGHLY recommend Matt for all of your insurance needs!"
Kristi Edlund
October 20, 2020
"Matt Pelz has been our insurance agent since my family moved to Coeur d'Alene Idaho 2 years ago. My husband had planned to meet with Matt a few times to discuss life insurance. Due to my husbands sales job he just couldn't break away to get the ball rolling. Well, my husband passed away this year and my family was left without life insurance. Today I made the decision to cover myself to protect my family and Matt was amazing. He's very helpful with explaining everything, he listens and is very knowledgeable. THANKS MATT!!"
leonard duran
September 16, 2020
"Shoshana was very helpful in explaining all the coverages. She gave me better coverage at half the cost."
shaun king
July 31, 2020
"Shoshana was great and helpful and she saved me money I would recommend anyone to go to Matt pelz office in Hayden Idaho because of shoshana"
Faith Antone
June 25, 2020
"Shoshanna was GREAT! She explained things so well. Threw in a few scenarios so i understood exactly what coverage i am getting. I talked to 3 other companies about insurance and Shoshanna explained it the best! THANK U SHOSHANNA! GREAT JOB!"
Tia Lawrence
June 11, 2020
"Absolutely the best experience dealing with any insurance company ever. Matt is beyond helpful and goes the extra mile to help you no matter what your needs are he finds a way. Matt even came to my elderly clients home to get them renters insurance. It was awesome and they were thrilled. When I realized he had left his previous office and opened his own. I immediately changed it over to him. For no one can compare to the service he provides. Matt makes it easy, fast stress free and even enjoyable something you would never associate insurance with, Highly recommend if you want cheaper and better quality thats trustworthy and efficient. It's worth the switch it's a no brainier!"
Teresa Espe
May 22, 2020
"Shoshana was amazing! Very caring and made my switch so easy! I saved money and I love that I get to talk to a real person that answers the phone!"