State Farm® Insurance Agent Matt Pelz
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Anabella Norton
August 6, 2025
5
out of
5
rating by Anabella Norton
"Matt Pelz's office was very helpful in transferring over my policies from another state."
We responded:
"Anabella, thank you for taking the time to leave my State Farm Agency in Hayden Idaho a 5 Star Review! I am very pleased you had a good experience in transferring here from your previous state. Transitioning to a new location has its challenges so I am glad our role in this process for you was helpful. Have a wonderful rest of your week and I look forward to meeting you! Welcome to the area! "
Jon Fritsch
July 24, 2025
5
out of
5
rating by Jon Fritsch
"Tina, the agent that was working with me was very helpful, patient, and knowledgeable to help me figure out and set up my insurance policies."
We responded:
"Jon, thank you for leaving a review at the Matt Pelz State Farm Agency, in Hayden Idaho! I am so happy to hear you had a great customer experience with my team member, Tina! One of the many reasons I hired Tina is she has a patient and understanding communication style. I am so glad it all worked out well for you. Welcome to my agency and I look forward to meeting you at some point in the future. Have a wonderful weekend ahead! - Matt"
Kathleen Case
July 23, 2025
5
out of
5
rating by Kathleen Case
"I needed a few things taken care of due to being new to the area. Tina not only got our account updated she was able to schedule me for a new windshield and had everything done quickly. Super friendly and helpful."
We responded:
"Kathleen, thank for choosing to leave a review with my agency, Matt Pelz State Farm Agency in Hayden, Idaho. Also, Welcome to the area! I am glad to see you had a great experience with my team member, Tina, and that we were able to be of assistance for you in getting your windshield repair done in a timely manner. If you have time to stop on by the office, I would love to meet you and see if there is more we can do to help you become familiar with this great area, Kootenai County! Being new to an area can seem daunting and it's important to know you have a connection here locally to help you in your time of need. Thank you again for the review and I look forward to working with you more in the future! - Matt"
Leslee Francis
July 19, 2025
5
out of
5
rating by Leslee Francis
"Thank you to Michael for staying late, after seeing my text addressed to a different employee, that had already left, to insure our daughter’s rental insurance was issued on time. Thank you for going above and beyond to make sure the coverage was accurate and complete. We appreciate you!"
We responded:
"Leslee! Thank you so much for taking the time to leave a review at my office here in Hayden. Michael has a special knack for going above and beyond especially when timing is of the essence in situations with insurance and providing proof of coverage. I am glad we were able to assist. You are a valued customer and the time you took to leave this review is much appreciated. Thank you again and we look forward to continuing serving you! - Matt"
GeorgenCathy Anderson
July 17, 2025
5
out of
5
rating by GeorgenCathy Anderson
"Tina at Matt Pelz State Farm Insurance provided personable and excellent customer service. She listened well, gathered all info, came back fairly quickly with quotes, and worked patiently with me to tweak them into just the policies I needed. Thank you Tina!"
We responded:
"George and Cathy! Thank you so much for leaving a review at my office here in Hayden! Your feedback is greatly appreciated! I know Tina cares about ensuring people have a great experience and I am glad you got to receive that excellent service! Welcome to Matt Pelz State Farm! I look forward to working with you in the future! - Matt"
John
July 8, 2025
5
out of
5
rating by John
"Just a quick note about my experience with Michael from State Farm. He was very helpful and followed up on everything that we had discussed a few days earlier. I highly recommend his services!"
We responded:
"John! Thank you for taking the time to post a review with my agency, Matt Pelz State Farm Agency, in Hayden Idaho! A great service experience is what we strive for with our valued customers and it pleases me greatly to see this happened for you with my team member, Michael. I hope all continues to be well with you and look forward to working with you more in the future. Have a great rest of your day! "
SirRackOfLamb
June 17, 2025
5
out of
5
rating by SirRackOfLamb
"Matt and Mike were really nice to work with. I moved from out of state and was able to transfer my insurance to these folks with ease."
We responded:
"SirRackOf Lamb - Thank you for the 5 Star Review! I am happy that Mike was able to make this process easy for you. Thank you for choosing my office to do business with. We will be reaching out soon to review all of your coverage and make sure we address any areas of concern with you. Have a wonderful rest of your day and thank you again for the review! "
Nicholas Dunbar
June 17, 2025
5
out of
5
rating by Nicholas Dunbar
"The Drive safe and Save, saved me $130! Nice people, Mike is super great and has been able to answer all of my questions."
We responded:
"Nicholas, Thank you for the 5 Star Review! Mike is a great guy who truly works hard at ensuring the best interests of our customers are discussed and reviewed. Have a wonderful rest of your day and thanks again for the positive review!"
Doug Bowen
May 21, 2025
5
out of
5
rating by Doug Bowen
"Tina was great, very helpful and yeah, she was able to save me over two hundred and fifty dollars a month, with all the exact same coverages, switching from safeco two state farm. Thank you Tina"
We responded:
"Doug, thank you for the great review and welcome to State Farm! I am glad to see you were able to achieve some pretty significant savings on the coverages you prefer to maintain. Tina is a great source of information, and I know she works hard to really do a deep dive on coverage and find the best solutions for folks. Thank you for your business! "
Mark Johnson
April 1, 2025
5
out of
5
rating by Mark Johnson
"Tina Hutchison was professional and friendly and I appreciate her for the service she provided at State Farm"
Alex kim
February 21, 2025
5
out of
5
rating by Alex kim
"I had a great experience working with Tina Hutchison at Matt Pelz - State Farm. She was professional, responsive, and made the entire process smooth and stress-free. She took the time to ensure I had the right coverage and answered all my questions thoroughly. I highly recommend her to anyone looking for reliable insurance service!"
We responded:
"Alex, I am very pleased you had a great experience with my newest team member, Tina. Thank you for the great review and we'll look forward to continuing working with you in the future! "
Marsh Mellow
February 11, 2025
5
out of
5
rating by Marsh Mellow
"Matt is an outstanding example of what a community member should be. He helped my family when it was of no benefit to him. He is genuine, thoughtful and gave me his very best. A true hometown hero."
We responded:
"Thank you for the great review! It was my pleasure to be of assistance to you. I look forward to working together again in the future! - Matt"
Alexander Thornton
November 26, 2024
5
out of
5
rating by Alexander Thornton
"Thank you so much!"
Heather Cervenka
November 20, 2024
5
out of
5
rating by Heather Cervenka
"I’ve had my insurance through Matt Pelz State Farm since 2017 and I cannot say enough good things about Matt and his team. They are always very helpful when I have questions and they take the time to explain everything to me. They have great communication and are always so friendly when I call or go into the office. I wouldn’t trust my insurance needs to anyone else."
We responded:
"Heather, wow! Thanks for the great review! When you mentioned 2017, I got kind of surprised on how long it's been since we started working together on your insurance stuff. I am glad you have been satisfied with the service and products thus far. I look forward to meeting with you again. "
Alexandra Gorshenin
November 19, 2024
5
out of
5
rating by Alexandra Gorshenin
"Matt is always informative and prompt. If we has questions about policy or potential complications he is more than willing to assist. If State Farm has large policy increases for one reason or another, Matt calls us personally to discuss it with us. We feel heard, cared about, and we appreciate his professionalism."
We responded:
"Thank you, Alex, for the great review. I appreciate your business and the working relationship we have developed over the years. You are much appreciated customers!"
Viliami Latu
November 19, 2024
5
out of
5
rating by Viliami Latu
"Matt Pelz is by far the best Insurance Agent in town . He is friendly and work with clients according to their needs. He is very knowledgeable about insurance policies and helpful when needed. Since I’ve known him become great friends."
We responded:
"Vili, Thank you for the kind review. I have enjoyed our friendship and your mentorship. It means a lot to know you trust me with your insurance needs. I always look forward to working with you either here or inside your gym! Have a great rest of your day! "
Leann Stephens
November 19, 2024
5
out of
5
rating by Leann Stephens
"I have been a customer of Matt Pelz insurance agent for over 12 years and would highly recommend his company. His employees have been very helpful. We have 2 houses, a boat and an umbrella policy and never had any negative issues!"
We responded:
"Hi Leann! It has been a pleasure to work with you over the years! I always enjoy our conversations! Thank you so much for the review and for being one of my valued customers! I know how important it is to you that things not get "messy" ;) I look forward to many more years of working together!"
Matthew Scott
October 30, 2024
1
out of
5
rating by Matthew Scott
"So I’m not happy and couldn’t imagine how hard it would be to make a claim from them if it’s this hard to get them to take my money. I was referred to Matt but never got to talk to him, they assigned me to someone else that forgets to do his job. Nothing got done in a timely manner, it took almost 2 months for them to tell me my homeowners policy hasn’t gone through because the google maps image shows the roof needs replacing. Even though I sent them receipts and told them the to roof was just replaced. I didn’t bother taking pictures because he told me they would send someone out to do that but never did. I can never get ahold of him and when I do he just tells me he’ll call me back. Being unsatisfied I got new insurance and canceled all my policies through them. He asked for my new proof of insurance (that might be normal not sure I’ve been asked for that) but I sent it to get things done. They continued charging my auto policy for 2 months after cancellation it took calling State Farm to have them force stop my payments. It’s been another month and I finally got a message saying they will look into it after I send additional proof of insurance from my new policy."
We responded:
"Matt - , I am sorry to see that you are unhappy with the process that went down with your homeowners policy. I recall going out to the location personally and taking photos of the house and submitted those photos with the application for Underwriting review. So, to say we never did is inaccurate. I also know my team member worked a lot with Underwriting to try and get the details ironed out and communicated with you on email and calls to keep you posted on the progress. These other details you mention I am more than happy to discuss with you if you would like. It's unfortunate you felt the time we spent working on this project for you warranted a 1-star review. "
Amanda Mayhle
July 24, 2024
5
out of
5
rating by Amanda Mayhle
"Matt is the best!"
We responded:
"Thank you, Amanda. We strive to be the best and serve our customers in their times of need. I appreciate the review. Thank you! "
Thomas Shrader
July 17, 2023
5
out of
5
rating by Thomas Shrader
"Matt has been extremely helpful in sorting out some insurance issues my daughter has had recently. He was able to figure things out and help us when seemingly no one else could and we will always be thankful to him for that. He's a great guy and he's really come through for us so if you're looking for an insurance agent, look no further. Thanks Matt. -Tom and Genny S."
We responded:
"Tom, Thank you for the kind review! It is a pleasure to assist whenever I can. Thank you for being a State Farm customer and thank you very much for choosing to do business with my agency. "
Jon Strickland
January 28, 2023
5
out of
5
rating by Jon Strickland
"It is 5:47 pm on a Friday night and the staff is still there making sure I have coverage on my new motorcycle. I love State Farm and especially this office. Great job Cara 👏"
We responded:
"Jon, thank you for taking the time to leave this review! Your business is appreciated as well as your feedback! My team works hard and they care about making sure folks get their concerns addressed. Enjoy your new ride and please be safe! "
Jerrie Cottrell
January 7, 2023
5
out of
5
rating by Jerrie Cottrell
"Very easy to work with"
We responded:
"Hi Jerrie! Thank you for the nice review! I appreciate you taking the time out of your day to share your thoughts here about my agency. We appreciate your business and looking forward to working with you in the future! Have a wonderful rest of your week!"
Kim
December 20, 2022
2
out of
5
rating by Kim
"whatever computer system they use to review policies, post payments needs major updating. I set up an online, paperless account early on so I can track payments, bills, print insurance cards. I don't know what happened after 6 months, I could not view any bill or payment online. We'd get a refund, then a bill. This forced me to contact the office staff for help. Sometimes in person or email (Cara, nice), sometimes on phone (Sean/Shawn). What pushed me over the edge and changed agents was what Sean/Shawn said to me on the phone when asked what is the total auto premium for 6months and he said "if you have a computer, you can look it up." Perhaps Sean/Shawn needs more customer service training."
We responded:
"Kim, I am sorry to see that this experience caused you to leave my agency. I appreciate your feedback and will be reviewing the incident. If you would like to discuss what happened in more detail please feel free to contact me either by phone or email. Your business is appreciated and, though rare, if a customer had a bad experience in my agency, I want to make sure I am aware of it and take the steps I can in order to rectify the problem. I hope your day sees you well. "
Debbie Cross
September 9, 2022
5
out of
5
rating by Debbie Cross
"April was very helpful and made switching our insurance to State Farm very easy. I would recommend her to my family and friends. She is a rock star. I will be recommending her to others."
james kuhn
June 5, 2022
5
out of
5
rating by james kuhn
"April was very helpful finding the right insurance for me. She sent me manyoptions that I could pursue for coverage for my vehicle. I look forward to no that my insurance needs are going to be always taken care off. Thank you April for all your help :)"
We responded:
"James, thank you for the five star review! April is a valued member of my team and she always gives her best in providing the best options available for our customers. I am glad you feel secure in the products you selected from State Farm and that April was such a great resource for you. I hope you'll stop in soon sometime for visit!"